Delete your account and data
You can delete your accountat any time.
You can request deletion of your BnBFlow account and its associated data at any time. There is no cost, and you do not need an active subscription. Email us from your account’s email address or open a support ticket from your web account, and we delete the account and data without undue delay, within the time limit set by the GDPR.
Message us on WhatsApp01How to request deletion
Three steps. We handle the rest.
- 01
Write to us
At hello@bnbflow.io, from the email address of your BnBFlow account, with the subject “Delete my account”, or open a support ticket from your web account at app.bnbflow.io.
- 02
We verify the request
We verify the request we received from you.
- 03
We delete it permanently
We delete the account and data without undue delay, within the time limit set by the GDPR.
02What gets deleted
What gets deleted and what is kept.
We permanently delete your account and personal data, including your profile, login credentials, uploaded photos, and device and push notification tokens.
All data in the account is deleted with it, including guests, check-in records and bookings (including those synced from Airbnb and Booking.com). Backups are overwritten in their normal cycle.
We keep only the invoices and accounting documents we issued to you, for the period required by accounting and tax legislation.
How do I delete my BnBFlow account?
Email hello@bnbflow.io from your account’s email address with the subject “Delete my account”, or open a support ticket from your web account at app.bnbflow.io. We verify the request and delete the account and data without undue delay, within the time limit set by the GDPR.
Does deleting my account cost anything?
No. There is no cost, and you do not need an active subscription. Deleting your account does not entitle you to a refund of the paid period.
What data is deleted?
Your account and personal data, including your profile, login credentials, uploaded photos, and device and push notification tokens. All data in the account is deleted with it, including guests, check-in records and bookings (including those synced from Airbnb and Booking.com). Backups are overwritten in their normal cycle.
What is kept after deletion?
We keep only the invoices and accounting documents we issued to you, for the period required by accounting and tax legislation.
Account deletion
Want to delete your account? Write to us.
Email us from your account’s email address with the subject “Delete my account”, or open a support ticket from your web account.
We reply the same business day, the next one at the latest.