Automated messages
The right message,at the right moment.
With BnBFlow, every booking gets the messages you write by itself: on confirmation, before arrival, after the check-in form, at check-out and after. They go out in Airbnb or Booking.com chat for bookings from there and by email for direct bookings, and if the booking is cancelled, so are they.
Message us on WhatsApp- Your words, with every stay’s details
- In the channel chat or by email
- Cancelled with the booking
- On confirmationConfirmation, with the check-in linkAirbnb chatSent
- 24 h beforeCheck-in form reminderAirbnb chatForm completed
- After the formStay page and instructionsAirbnb chatSent
- Departure day · 09:00Check-out instructionsAirbnb chatPending
- 24 h after departureReview requestAirbnb chatPending
01The moments of a stay
Six moments. You choose what to say in each.
You pick the moment, write the message and choose the properties and channels. From there, every booking, from any channel, gets its messages by itself.
- On confirmation
The confirmation
A thank-you for the booking and the check-in link.
- Before arrival
The reminder
For the form, only if it isn’t done.
- On arrival day
Welcome
The address, the parking and what the guest finds on arrival.
- After the form
The stay page
The instructions and everything they need for the stay.
- On departure day
Check-out
The check-out time and how to hand over.
- After departure
The thank-you
And a request to leave a review.
02Where they go
Set it once. Messages go out by themselves.
The message goes out on the booking’s channel: in Airbnb or Booking.com chat, where guests see it next to their booking, and by email for direct bookings. Next to the conversation you see what went out and what’s next; you can send any message right away, edit it for this guest only, pause it or cancel it. Only the essential arrival messages go out separately on WhatsApp, on templates approved by Meta.
- Airbnb and Booking.com bookings: the message lands in the platform chat
- Direct bookings: the message goes out by email
- A cancelled booking cancels its messages too
- The form reminder is skipped once the form is done
- All
- Unread
- Airbnb
- Booking.com
- Direct
- Lukas WeberArrives todayPenthouse Dorobanți · Können wir schon um 12 Uhr…10:42
- Sophie MartinStudio Herăstrău 4 · Merci pour tout !09:15
- Elena DobreCasa din Vii · Mulțumesc, am primit factura.Yesterday
03Templates
Your words, with every stay’s details.
You write the message once, with variables: the guest’s name, the dates, the address, the Wi‑Fi password, the access instructions, the check-in link. When it goes out, every variable is filled in from the booking.
- Four starter messages, ready-written, that you switch on when you want
- For every property and channel, or only the ones you pick
- Your brand in the message, not ours
- When
- After the form is completed
- Properties
- All (8)
- Channels
- All
Hi {{guest_name}}! We’re expecting you on {{checkin_date}} from {{checkin_time}}. Everything you need for your stay is here: {{stay_page_url}}
- apartment_name
- address
- wifi_password
- access_instructions
- checkout_time
- brand_name
04FAQ
About automated messages.
Didn’t find your answer? Message us — we reply the same business day, the next one at the latest.
Message us on WhatsAppHow do I send automated messages to guests?
You write the message once, with variables, and pick the moment: on confirmation, before arrival, on arrival day, after the check-in form, on departure day or after departure. BnBFlow sends it by itself for every booking, on every property and channel or only the ones you pick.
Which channel do automated messages use?
For Airbnb and Booking.com bookings, the platform chat, where guests see them next to their booking. For direct bookings, email. Guest replies land in the BnBFlow inbox.
Do automated messages also go out on WhatsApp?
No. The messages you write go out in Airbnb or Booking.com chat and by email. Only the essential arrival messages go out separately on WhatsApp, on templates approved by Meta: the check-in link and the message with the access code and the stay page.
What happens to the messages if a booking is cancelled?
The booking’s scheduled messages are cancelled with it. And the check-in reminder doesn’t go out if the guest has already completed the form.
Which plan includes automated messages?
Templates and automated messages come with every plan. WhatsApp is a separate optional module you can add to any plan.
Automated messages
Guests know everything on time. No more typing the same message.
Tell us what you manage. We show you how the messages work for your properties and agree together on how you start.