Unified inbox and reviews
Every conversation,in one inbox.
With BnBFlow, guest messages from Airbnb, Booking.com and direct bookings land in one inbox, each next to its booking. Messages in another language are translated into your team’s language automatically, you reply with templates filled in from the booking, and you read and answer Airbnb and Booking.com reviews from the same place.
Message us on WhatsApp- Airbnb, Booking.com and direct
- Messages translated for you
- Reviews, answered from the app
- All
- Unread
- Airbnb
- Booking.com
- Direct
- Lukas WeberArrives todayPenthouse Dorobanți · Können wir schon um 12 Uhr…10:42
- Sophie MartinStudio Herăstrău 4 · Merci pour tout !09:15
- Elena DobreCasa din Vii · Mulțumesc, am primit factura.Yesterday
01Replies
Reply in seconds, whatever the language.
Messages in another language are translated into your team’s language automatically. Pick a template, and the guest’s name, the property and the dates are filled in from the booking; you see the full text before you send it.
- On Booking.com, your reply goes out in the guest’s language; Airbnb translates it itself
- Photos sent to guests on Airbnb and Booking.com
- A phone notification for every new message, in the mobile app
- Early check-in
- Parking instructions
- Thanks for staying
Hi Lukas! At Penthouse Dorobanți, early check-in from 12:00 can be booked on your stay page; we confirm as soon as the apartment is ready.
02The booking
The whole stay, next to the conversation.
Next to every conversation you see the booking: the dates, the guests, the phone number, the access code, the amounts and its scheduled messages. Your reply goes back to the channel the question came from.
- Direct bookings: guests reply by email, and the message lands in the inbox
- Colour tags, internal notes, starred and archived conversations
- Filters by channel, property, tag, unread and period
- Mark every conversation as read in one click, once you’ve answered everything
- On confirmationConfirmation, with the check-in linkAirbnb chatSent
- 24 h beforeCheck-in form reminderAirbnb chatForm completed
- After the formStay page and instructionsAirbnb chatSent
- Departure day · 09:00Check-out instructionsAirbnb chatPending
- 24 h after departureReview requestAirbnb chatPending
03Reviews
Reviews, read and answered in one place.
Airbnb and Booking.com reviews come into BnBFlow by themselves, with the category scores and the guest’s comment. You get a notification for every new review, and the reply you write in the app is published on the platform.
- Filters by channel, score and property
- Reply templates, with the guest’s and the property’s name
- Average score and response rate at a glance
- Cleanliness9,6
- Communication10
- Location9,2
- Accuracy9,4
„Spotless apartment, very easy check-in. We’d come back any time.”
Thank you, Marco! You’re welcome back any time.
04FAQ
About the inbox and reviews.
Didn’t find your answer? Message us — we reply the same business day, the next one at the latest.
Message us on WhatsAppWhich messages reach the BnBFlow inbox?
Guest conversations from Airbnb and Booking.com, and email replies from guests with direct bookings, each next to its booking. WhatsApp messages don’t appear in the inbox.
Are messages in other languages translated?
Yes. Guest messages are translated into your team’s language automatically, and you can translate any message with one click. On Booking.com, your reply goes out in the guest’s language; on Airbnb, the platform translates it.
Can I reply to Airbnb and Booking.com reviews?
Yes. Reviews come into BnBFlow by themselves, with the category scores, and the reply you write in the app is published on the platform. You can use reply templates, with the guest’s and the property’s name.
Does the inbox write replies with AI?
No. You write your replies or pick them from your templates; BnBFlow only fills in the booking details and translates messages.
Which plan includes the inbox and reviews?
The unified inbox and reviews come with the Professional and Standard plans, together with the channel manager. On the go, you have them in the BnBFlow mobile app.
Unified inbox
One inbox. No message lost between apps.
Tell us what you manage. We show you the inbox on your channels and agree together on how you start.